Newsgroups: alt.cd-rom Subject: NEC WARNING From: kirk.jensen@toadhall.com (Kirk Jensen) Path: cdrom.com!barrnet.net!autodesk.com!autodesk.com!apple.com!agate!news.ossi.com!ihnp4.ucsd.edu!pacbell.com!amdahl!netcomsv!netcomsv!toadhall!kirk.jensen Distribution: world Message-ID: <73.6005.1086.0N68FDA4@toadhall.com> References: Date: Tue, 26 Apr 94 13:20:00 -0700 Organization: Toad Hall þ High Octane BBS þ 415-595-2427 Lines: 52 P> > Message-ID: > Newsgroup: alt.cd-rom > Organization: cisco Systems, Menlo Park, California, USA P> I too have had a bad experience with NEC. Apparently, they are dumping > "OEM only" CD ROM drives on the market now. What this means is that > they refuse to support them in any way (questions, information, service). P> I recently bought a CDR-210 through my dealer, great price. Little did I know > that NEC would laugh in my face when I called to ask questions about it (I was > having problems with SCSI parity, though I did not know that at the time.) > The folks on the other end of the line seemed to actually go out of their way > to be rude. P> Apparently, NEC is manufacturing this drive for OEMs like MediaVision, and > requesting all OEM customers to go through their OEMs. Well, these drives are > not just going to real OEMs, they're flooding the marketplace, and the > mom-and-pop two bit PC chop shops are selling them as legit drives. (Yes, I > roasted my dealer for selling me this crap, now it's NEC's turn.) P> Yes, it's the fault of the chop shops that they are getting out in the market, > but someone is selling them to the distributors, and that someone is NEC. If > NEC is going to dump this shit on the open market, one would wish they would > at least stand by their product to the extent of asking simple 2 second > questions or sending out OEM programming information for drivers. P> Their product marketing manager is going to get an earful from me next week. P> Paul It is very likely that the drive you purchased was sold by Media Vision to a large wholesaler who then sold them to other dealers. They were not sold by NEC to a distributor. No doubt when the drives were sold to Media Vision they would have agreed to take the support calls, which is part of the reason they got an excellent price on the hardware. Now your dealer can't or won't support you, Media Vision doesn't want to, and so you turn your attention to NEC who probably didn't really do anything to deserve your wrath. On the other hand, Toshiba has been in similar situations before and they have always been helpful. Bottom line: get a better dealer. --- þ SPEED 1.40 [NR] þ CD-ROM ACCESS - Dedicated to Service