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From: carl.elitz@n9csa.com (Carl Elitz)
Newsgroups: alt.cd-rom
Subject: Myst & Broderbund BBS
Date: Tue, 26 Apr 1994 15:03:00 GMT
Message-ID: <940427210714477@n9csa.com>
Organization: Transponder 5 Comm./N9CSA BBS (312) 776-9768
Distribution: world
Lines: 51   

Recently, fred@holmes.bed.ns.doe.ca (Fred Karg) wrote:

FK>  How does one contact the Broderbund BBS?

They can be reached at 415-883-5889, 2400 baud, 8N1. I had to call
repeatedly to connect.


FK>  I'm having problems with Myst in the Stoneship world.
FK>  Application errors and rectangular screen pixel boxes
FK>  appear whenever I try to manipulate an object in this world.

FK>  I'm running with 4MB real and 10MB virtual memory on a Dell 486/33 Dimensi
FK>  with Creative Arts Kit SB Pro & CD ROM.

FK>  Thanks....

I've also been having MYST problems and was finally able to get through
to Broderbund through their Fax service. My calls to the BBS were
generally not answered. When I did get through, it wasn't much help.

Broderbund did eventually respond to a fax I sent them. They sent me
me a six page, single spaced letter with detailed suggestions. I
have been promising people that I would post any response they made to
me in this conference and will do so as soon as I have a chance to
digest their letter to me.

Their letter, in a nutshell, says to try the following in order:

(1) Get the latest drivers for everything. This corrects "95%" of all
problems.

(2) Create a boot disk; this might do the trick.

(3) Set up a second "clean" windows environment on your hard disk and
try to run it there.

Because this letter is so complicated, I think it best if I simply post
it here "in-toto" rather than summarize it. None of the three
suggestions are very simple to implement, especially numbers 2
and 3. Please be patient; it may take me a few days, but I will reprint
the letter here.

For those of you who cannot wait, send them a fax at 415-382-4419. They
were pretty quick in responding to me via fax.

Again, I have had MANY responses from people offering suggestions and I
really appreciate it.


 * SLMR 2.1a *