# BEGIN BPS TAGGED BLOCK {{{
# 
# COPYRIGHT:
#  
# This software is Copyright (c) 1996-2006 Best Practical Solutions, LLC 
#                                          <jesse@bestpractical.com>
# 
# (Except where explicitly superseded by other copyright notices)
# 
# 
# LICENSE:
# 
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
# 
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
# General Public License for more details.
# 
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
# 
# 
# CONTRIBUTION SUBMISSION POLICY:
# 
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
# 
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# you are the copyright holder for those contributions and you grant
# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
# 
# END BPS TAGGED BLOCK }}}
# This Action will open the BASE if a dependent is resolved.

package RT::Action::AutoOpen;
require RT::Action::Generic;

use strict;
use vars qw/@ISA/;
@ISA=qw(RT::Action::Generic);

#Do what we need to do and send it out.

#What does this type of Action does

# {{{ sub Describe 
sub Describe  {
  my $self = shift;
  return (ref $self );
}
# }}}


# {{{ sub Prepare 
sub Prepare {
    my $self = shift;

    # if the ticket is already open or the ticket is new and the message is more mail from the
    # requestor, don't reopen it.

    my $status = $self->TicketObj->Status;
    return undef if $status eq 'open';
    return undef if $status eq 'new' && $self->TransactionObj->IsInbound;

    if ( my $msg = $self->TransactionObj->Message->First ) {
        return undef if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
    }

    return 1;
}
# }}}

sub Commit {
    my $self = shift;
      my $oldstatus = $self->TicketObj->Status();
        $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
        $self->TicketObj->_NewTransaction(
                         Type     => 'Status',
                         Field    => 'Status',
                         OldValue => $oldstatus,
                         NewValue => 'open',
                         Data => 'Ticket auto-opened on incoming correspondence'
        );


    return(1);
}

eval "require RT::Action::AutoOpen_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
eval "require RT::Action::AutoOpen_Local";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});

1;
